Exodus Enterprises — Shipping Policy

Exodus Enterprises, LLC ("Exodus," "we," "us," "our") ships domestically within the United States and to select international locations where lawful. This policy covers retail and wholesale orders (including shipments fulfilled by our subsidiaries/affiliates/partners acting as our agent or merchant of record).

Primary Contacts
• Website: exoclub.com
• Email: support@exoclub.com
• Phone: 1-833-271-2956
• Mailing: 1712 Pioneer Ave, Ste 105, Cheyenne, WY 82001, USA
• California Office (no in-person retail): 7535 Irvine Center Dr, Suite 200, Irvine, CA 92618, USA

1) Order processing & cut-off times

• Business days: Monday–Friday, excluding U.S. federal holidays (New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas). Timezone: Pacific Time (PT).
• Same-day submission: Orders placed before 12:00 PM PT are queued for same-day processing; after the cut-off roll to the next business day.
• Handling time: Typically 1–3 business days. During peak seasons (especially holidays), weather, or verification checks (age/ID, business licenses), handling may extend—see tracking for live updates.
• Processing times: Processing times do not include shipping times. On average, processing may take 1–3 business days while shipping times can take 3–7 business days.
• Weekend and holiday orders: Orders placed on weekends or holidays will be processed on the next business day.
• Preorders/backorders: Charged or authorized at checkout per product page. We may split shipments as items become available (see §5).

2) Address accuracy & delivery instructions

• You are responsible for providing a complete, deliverable address (including unit/suite). Commercial vs. residential designation affects carrier routing and surcharges.
• Address fixes/reroutes: If carriers allow mid-transit changes, you authorize applicable reroute/intercept/return fees to your original payment method.
• PO Boxes/APO/FPO: Some items (especially regulated goods, hazmat, or freight) cannot ship to PO Boxes/APO/FPO.
• Safe-drop vs. signature: Where signature is not required, carriers may perform safe-drop at their discretion unless you request otherwise in writing (fees may apply).

3) Regulated goods, adult signature & verification

• Nicotine/age-restricted items: Where required by law or platform policy, we use adult signature (21+) at delivery and government-ID/face match via compliant vendors.
• Business/wholesale compliance: EIN/tax ID, reseller permit, and authorized buyer ID may be required. Shipments may be held until verification completes.
• Undeliverable due to failed verification: We may cancel and refund less shipping, return, and handling fees not caused by our error.

States We Don't Ship THC Products

The following states cannot receive THC product shipments due to state laws and regulations:

• Alaska
• California
• Colorado
• Delaware
• Idaho
• Indiana
• Iowa
• Montana
• Nevada
• New York
• North Dakota
• Rhode Island
• Utah
• Vermont
• Washington

Orders containing THC products to these states will be cancelled and refunded.

4) Shipping methods & service levels

• Retail customers: All retail orders ship via Standard Ground (Economy) only at a flat rate of $5.99.
• Wholesale customers: Multiple shipping methods available including Expedited, Overnight, and Freight/LTL options.

Service guarantees: We do not control carrier performance and do not guarantee delivery dates, but we’ll advocate with carriers on your behalf.

5) Split shipments, backorders & substitutions

• Split shipments: We may ship available items first at no extra cost (retail). Wholesale may be quoted/invoiced per release.
• Backorders: Displayed ETA windows are estimates. You may cancel unshipped backorders anytime before we issue a label.
• Functionally equivalent substitutions (wholesale): With notice, we may substitute equivalent SKUs to meet deadlines (see Terms §10.3).

6) Freight/LTL specifics (wholesale & large retail)

• Delivery appointment: Many LTL deliveries require a phone appointment. If missed, carriers may assess re-delivery/storage fees.
• Accessorials: You agree to pay reasonable liftgate, inside delivery, limited access, residential, appointment, redelivery, detention or re-rating fees backed by carrier proof (see Terms §5.3).
• Inspection at delivery: Note visible damage/shortage on the BOL and take photos before signing. Refusing obviously damaged pallets is permitted—email us from the dock so we can advise next steps.

7) Risk of loss, title & proof of delivery

• Risk of loss/title: Passes per our Terms of Service §8 (commonly on delivery to your address; for FOB Origin/LTL wholesale, on carrier tender if expressly agreed).
• Proof of Delivery (PoD): Carrier scans, adult-signature manifests, and geotagged/PoD photos (where used) are prima facie proof of delivery.
• Porch-piracy/loss after delivery: Where PoD shows delivery, claims become theft after delivery; we’ll help with police reports/insurance where applicable, but replacements/credits are discretionary unless coverage applies.

8) Damage, shortage & lost-in-transit claims

Please contact support@exoclub.com with your order number, description, and photos.

• Visible damage/shortage: Report within 48 hours of delivery (attach photos; for LTL include pallet shots and marked BOL).
• Concealed damage: Report within 5 business days. Retain packaging for inspection.
• Lost-in-transit (no delivery scan): Report after the carrier’s standard trace window (typically 3–7 business days).
• Resolution path: We may reship, refund, or file a carrier claim and credit on recovery. Timely photos and BOL notes materially increase success rates.
• Incorrect items received: We’ll arrange a prepaid return or exchange.

9) Shipping costs, taxes & fees

• Retail (Domestic U.S.): Flat Rate of $5.99 for all domestic orders placed in the United States.
• Wholesale: Quoted/invoiced; subject to re-rating by carrier (fuel, dimensional weight, accessorials).
• Non-refundable: Shipping charges are generally non-refundable once an order ships, unless caused by our error or required by law.

10) Holds, cancellations & changes

• Before fulfillment: You may request address/service changes; we will try to accommodate.
• After label creation: Options become limited (intercept/reroute fees may apply).
• Cancellation after ship: Treated as a return under the Returns & RMA Policy.

11) International shipping (selected destinations)

• Availability: Select countries only and only where products are lawful. We may decline orders to high-risk destinations.
• Duties/taxes: Unless marked DDP, shipments are DDU/DAP—you are responsible for import duties, VAT/GST, brokerage, and any clearance delays. Refusals/returns due to unpaid duties are refunded less shipping, return freight, and fees not caused by our error.
• KYC/verification: We may request additional identity/business information to satisfy export, sanctions, or local regulatory requirements.
• Returns: International returns follow the Returns & RMA Policy; contact us before sending anything back.

12) High-value orders & security

• ≥ USD 10,000 (same day aggregate): Pre-shipment business license/reseller permit, authorized buyer government ID, and current business contact details required (see Terms §4.5).
• Prepayment: We do not ship above this threshold before cleared payment, unless a signed credit agreement says otherwise.
• Fraud screening: We may hold or cancel orders that fail verification.

13) Carrier selection & substitutions

We may ship via USPS, UPS, FedEx, DHL, regional carriers, or 3PLs. We may substitute an equivalent service to meet timelines, maintain compliance, or improve delivery success (price paid remains the ceiling unless you approve an upgrade).

14) Weather, events & force majeure

Severe weather, carrier network outages, labor actions, or emergency orders can delay delivery. These events are outside our control (see Terms §17). We will keep you informed and prioritize reshipments where appropriate.

15) Sustainability & packaging

We favor right-size boxes, recycled/recyclable materials where feasible, and minimal filler for protection. Hazardous/regulated items may require specific packaging mandated by law or carrier rules.

16) Wholesale program notes (quick recap)

• FOB terms may apply where agreed in writing.
• Traceability & recalls: Maintain sell-through records; cooperate with batch/lot trace requests (see Terms §10.5).
• Audit: Provide shipping/receiving records related to compliance on reasonable notice (see Terms §21).

17) Shipping Frequently Asked Questions

When Will My Order Ship?

Typically, orders are processed within 1-3 business days. We do not ship orders over the weekends or during major holidays. Any orders placed on holidays or weekends will be processed on the next business day.

Once your order has been processed by our warehouse, it is submitted for shipping, which typically takes 3-7 business days and is fully dependent upon our shipping carrier (USPS). As a reminder, processing time is separate from shipping time.

During the holiday season, processing and shipping times may take longer than usual. We encourage you to visit the USPS website to learn more regarding key shipping deadlines. We appreciate your patience!

Potential delays:

• If incorrect or incomplete information was provided upon checkout, there may be a delay in processing and shipping your order.
• If an item(s) is out of stock, this may cause a delay in processing and shipping your order. You will be notified about any changes to your order.

When Will I Receive My Order After It Ships?

All of our orders ship via USPS, with their shipping time typically being 3-7 business days. After your order is picked up, we do not have control over your package and are not liable for any delays. Please contact USPS directly if you have any additional concerns or need additional assistance once your package has been shipped.

Once your order is processed and shipped, you will receive a tracking number. Please give the tracking number 24-48 hours to update. If your order's tracking number does not show activity or movement for more than 5 business days, please contact our Customer Service team to investigate.

Exodus Enterprises is not responsible for any shipping deliveries that may be affected by natural occurrences such as, but not limited to, COVID-19, weather, holiday rush, and/or lost or stolen packages.

What Should I Do If My Package Was Lost?

If you haven't received a package for more than 7 business days after the estimated delivery time frame, you should consider opening a claim with USPS. Although this does not happen often, a damaged or lost package is another reason why you may experience delayed USPS shipping times. Please note that Exodus Enterprises is not liable for missing packages, whether they are marked as delivered or not.

We understand that some carriers may scan a package as "Delivered" while it is still out for delivery and that it may take as long as 4 business days for the package to physically arrive at its destination. If after those 4 business days your order shows as "Delivered" and you have not located your package, please contact our Customer Service team for assistance.

My Order Is Still Processing, Should I Be Concerned?

You should not be concerned as our team is working diligently to get your order delivered as soon as possible. Typically, it can take between 1-3 business days to process and fulfill your order before shipment. If your order is still in processing after that time, we may be experiencing busier times than usual.

Our team is out of the office on the weekends and major holidays, so we encourage your patience and understanding if your order is placed around these times. All in all, you should not be concerned, but if you feel like your order is processing longer than the previously mentioned circumstances, you may reach out to support@exoclub.com.

I Haven't Received Tracking, Where Can I Find It?

You will receive your tracking number via email once your order has finished being processed and fulfilled. Sometimes, if you're a first-time customer or have any filters set up, your order notifications can be found in your Spam/Junk folder.

You can adjust this by saving our Exo Club email address as a contact in your email platform. If you use the Gmail platform, your order notifications may be delivered to your Important or Updates folder.

Your tracking number will be provided in two separate emails with the email subjects:

• "Your Order Has Been Shipped"
• "Note Added To Your ExoClub Order"

Please contact support@exoclub.com with any questions.

Where Is My Order?

When your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. Once you are notified that your order has shipped, it is in the hands of USPS, meaning they are responsible for any shipping issues that may arise.

Can I Change My Order Details After Purchasing?

We are unable to offer any changes to your order details such as name, address, etc. once you have completed your order. Due to the nature of our products, we require age verification and fraud verification on all orders. Once your order has been processed and begun shipping, we will not be able to adjust or change any customer details about the order.

If your billing and shipping address are different, please be sure to click the box in checkout indicating this so you can enter your preferred shipping address. If you do not input a shipping address different from billing, it will be shipped to your billing address and we will not be liable for any packages sent to the incorrect address and we are unable to edit this information after your order is submitted for processing.

I Have an Issue With My Order. What Do I Do?

If there are any issues upon arrival of your package, please reach out to our Customer Service Team! You can contact them at support@exoclub.com.

Please include the following information in your email:

• Your full name used to place your order
• Order number
• Detailed explanation or description
• Photos of the issue

This will ensure we have all the information necessary to help our team troubleshoot and quickly find a solution.

Our Customer Service Team is available Monday through Friday, from 8:00 AM to 4:30 PM PT, and will generally respond within two business days.

18) How to get help fast

• Email: support@exoclub.com
• Phone: 1-833-271-2956

19) Changes to this policy

We update this policy as carriers, laws, or operations change. We will communicate material changes via reasonable means and update the effective date above.

Related Policies & Support

• Terms of Service — Legal agreement
• Refund Policy — Returns & RMA process
• GDPR Compliance — Privacy & data protection
• Contact Support — Get help